Frequently Asked
How does Botikato source pieces?
+
We work directly with maison ateliers, trusted boutiques and a vetted network of specialists across Europe, the UK, the Middle East and Asia to secure pieces — including allocated and waitlisted ones — for our private clients.
Is every piece authenticated?
+
Yes. Every piece passes through our authentication specialists before dispatch and ships in original maison packaging. Provenance documentation is available on request.
How do I begin a sourcing brief?
+
Send a brief through our contact form, by email or via WhatsApp with the maison, model, leather/material, hardware, size and any references you have. Our concierge typically replies within 24 hours.
How is payment handled?
+
Once your brief is confirmed in writing, we issue an invoice with payment details. Title passes on cleared funds; risk passes on collection by the carrier.
Do you deliver internationally?
+
Yes. We ship worldwide via fully insured, signature-required couriers, with white-glove or hand-delivery available in selected cities on request.
What about duties and taxes?
+
International deliveries may incur import duties and taxes payable on receipt. We can quote and ship DDP (delivered duty paid) on request.
Can I return a piece?
+
Given the allocated nature of our service, confirmed orders are non-refundable. Where a piece is materially not as described we will arrange an exchange or refund at our discretion.
How is my privacy protected?
+
Discretion is fundamental. Client identities, briefs and correspondence are confidential and never shared. See our Privacy Policy for full detail.
Don't see your question? Speak with our concierge.